Go to I would like some product help

Go to I have a faulty item

Go to I want to cancel my order

Go to I would like to return an item

Go to Tracking my order

I would like some product help

If you require help purchasing a product please e-mail our team at sales@directaftersales.com.

We will aim to respond to your e-mail as quickly as possible (Mon-Fri, 9am-5pm).
We normally ask customers to e-mail us so that we can retrieve the correct information before answering queries. We can then provide links and information that is relevant and as helpful as possible.

I have a faulty item

If your item is faulty please contact the Bestway Aftersales UK Team. They can assist with replacements of most Bestway items as long as they meet the warranty criteria.

Bestway Aftersales UK contact details:

Log your problem online: www.bestway-uk.com

E-mail: aftersales@bestway-uk.com

Free Phone (landline): 0800 612 0457

I want to cancel my order

To ensure that we can cancel an order before it has been dispatched please telephone our team on 0845 838 1813.
Please have your order reference number ready so we can quickly find you on our system.

I would like to return an item

If you would like to make a return or have a query about an order you made at Direct Aftersales please e-mail sales@directaftersales.com.
Please state your name, order number, date of order and reasons for return.

Once we have issued you with a returns form please send goods back to:

Direct Aftersales
1 Wentworth Road
Heathfield Industrial Estate
Newton Abbot
Devon
TQ12 6TQ
UK

PLEASE NOTE: We must have correspondance from you prior to a return so that we can expect it's arrival. Every return must be accompanied with the correct returns form which will be e-mailed to you on request.

Tracking my order

If you would like to view the status of your order please click on the link below.
Track Order