Our standard Returns Policy applies to all purchases from Directaftersales.com.

Your satisfaction is our aim. You have the right to return any products, subject to the terms and conditions stated below.

It is extremely important that when returning any product it is packaged in a manner that will protect the product from damage in transit. The product remains your responsibility until it has been returned to us. If the product has been purchased and within the first 7 days of its arrival you find that it is not exactly what you wanted you may return the product to us, assuming the following:

A. The product(s) has been unused.

B. The product(s) is in the original packaging.

C. The product(s) has not been tampered with.

D. The product(s) is fit for resale when we receive it back to our warehouse.

E. The postage costs for returns of unwanted products are your responsibility.

Please Note: Written notice of a Return Request is essential and must be emailed to sales@directaftersales.com prior to return. We will then issue you with a Returns number which you add to your Returns form printed on the reverse of your dispatch note or downloaded below. The item must then be returned to us at the address stated on this Returns form in mint condition (unless reported damaged/faulty) with the completed returns form enclosed.

Assuming the above terms and conditions are met we will refund your money minus the original cost of delivery. If we are notified after 7 days of purchase we will also charge a 15% restocking fee to cover credit card processing fees charged by our bank.br/>
If the product has been returned due to a fault, we will examine the product and if the product has been found to have a manufacturing fault we will immediately refund your money and the original shipping costs and the costs incurred by you to send the item back to us to a maximum cost of £10.00, or, if requested replace the goods with new. If the product has failed due to mistreatment or improper use we will carry out repairs to your product at your cost and also charge for re-delivery.

Please note all specification and colours on our products are subject to change without notice. All photo's used on this website are for guidance only and the actual product may vary slightly from the displayed photo.

Please e-mail sales@directaftersales.com to request a returns form stating 'Request Return Form' in the subject line.